Patient Information & Care Guide
Everything you need to know before visiting Guwahati Psychiatric Healthcare.
The Consultation Workflow
Here is what you and your family can expect from the moment you schedule an initial consultation through continued therapeutic recovery.
Appointment & Registration
Schedule online or via telephone. Simple, confidential registration upon arrival.
Initial Clinical Assessment
A thorough review of your history, present concerns, and overall medical background.
Specialist Consultation
In-depth discussion with your psychiatrist or psychologist in a private consultation room.
Personalized Treatment Plan
Collaborative plan outlining therapeutic options, lifestyle guidance, and medication if indicated.
Follow-up & Continuous Support
Scheduled check-ins to evaluate recovery progress, therapeutic response, and adjust care.
What to Bring to Your First Visit
Having these documents and records ready allows our clinical team to understand your complete health trajectory:
- Valid government-issued Photo ID (Aadhaar, Voter ID, Passport, etc.)
- Previous medical records, prescriptions, or psychological evaluation reports
- List of current medications with dosages
- A family member or trusted support person (strongly encouraged for initial assessment)
Patient Rights & Confidentiality Charter
We strictly uphold patient rights guaranteed under the Mental Healthcare Act 2017:
- Right to respectful, compassionate care free from stigma or discrimination.
- Right to complete confidentiality regarding medical history, diagnoses, and treatments.
- Right to clear, transparent explanations of proposed treatment plans.
- Right to informed consent prior to initiating any clinical intervention.
When is Inpatient Treatment Recommended?
Inpatient treatment is recommended when a patient requires:
- Continuous psychiatric observation
- Intensive treatment
- Stabilisation of severe symptoms
- Management of behavioural disturbances
- Treatment of severe depression or other psychiatric illness
- Management of substance dependence
- Supervised withdrawal and treatment where medically appropriate
- Protection from an unsafe or highly stressful environment
- Structured rehabilitation
- Temporary separation from alcohol or drugs and the environment associated with their use
Visiting Hours & Inpatient Conduct Guidelines
These guidelines exist to maintain a tranquil, healing, and confidential environment for every recovering patient.
Visiting hours are between 4:00 PM to 6:00 PM daily to preserve therapeutic routines, rest, and doctor evaluation sessions.
One designated family caregiver is permitted to stay with the patient in private rooms. Family members are actively encouraged to support patients and have regular contact with them throughout their admission.
For the safety of all residents, lighters, matchboxes, sharp instruments, glass containers, and outside medications are strictly prohibited on inpatient wards.
Photography, video recording, and social media posting within hospital premises are strictly forbidden to protect patient privacy.
Mental illness affects the whole family
Families often feel confused, frightened or helpless when someone develops a psychiatric illness or addiction. We believe families should receive clear information and guidance. We help families understand:
- What the illness means
- Why treatment is necessary
- How medicines work
- What side effects to watch for
- How to support recovery
- How to recognise early warning signs
- How to reduce relapse risk
- When urgent medical help is required
You do not have to face the problem alone.
Frequently Asked Questions
Clear answers to help you navigate consultations, admissions, and treatments.
The OPD is situated on the left-hand side of Panjabari Main Road, approximately half a kilometer beyond the Srimanta Sankaradeva Kalakshetra.
Facing an Immediate Emotional or Behavioral Crisis?
For immediate crisis de-escalation, call the National Tele-MANAS helpline 14416 (24/7 toll-free) or visit our hospital emergency desk in Guwahati.
Take the First Step Towards Better Mental Health
Speak with our healthcare team and find the right psychiatric or psychological support tailored to your unique needs.